Ordering a Custom Top

See the following sections for information on how to order your custom top:

• Quotes

• Specs, Plans, or Drawings

• Templates

• Terms and Conditions

Quotes:

Since every top is unique, detailed information including plans, specs or hand drawings are always helpful and may be required before we can provide a quote for your custom top. 

Square foot pricing can sometimes be provided as a ball-park figure, but detailed information is required for an actual quote. 

You may use the Request A Quote form on our web-site to provide information about the top you are interested in (or feel free to call us at (512) 894-0464).  Specs or drawings may be e-mailed to us at [email protected] or you may fax them to us at (512) 894-0209. 

We will email you a written quote once we receive all the necessary information.

Specs, Plans or Drawings:

Detailed plans, specs, or scaled drawings enable us to visualize your top, allow us to price your project accurately, and help to prevent communication problems.  

When providing specs, plans or drawings, please observe the following:

1. Drawings should be done to scale, using a ruler.
2. Lengths and widths should be shown in inches.
3. Corners that are not square should be shown.
4. Identify any sides of the top that will be adjacent to a wall or cabinet.
5. Show the position of any sink, stove top, or other integrated option in your top.
6. Fax your specs to us at (512) 894-0209 or email them to us at [email protected].

Templates

Imperfect angles and roughness in the wall do not have to cause problems with your custom top. Shapes and cuts which look quite difficult can be transferred to your solid wood top by our skilled craftsmen. To do this, we need an accurate template.  Templates are not required for every top (we will discuss your individual needs).

In order to achieve the best results possible and to minimize the risk of errors, please observe the following instructions when making your templates:

1. The template must be made of hardboard / chipboard or non-shrinking card stock in the exact measurements of the top.
2. Do not overlap templates.
3. Mark the template with readable and well defined front and rear edge symbols.
4. Show the position of any sink, stove top, or knife block in relation to the cabinet below.
5. Show the center line for all cut-outs and integrated items (i.e., sinks, stove tops, knife blocks, granite inserts, etc).
6. A measurement sketch should accompany the templates. The sketch should show lengths and widths and corners that are not square.
7. Tops are made according to templates.
8. Templates are kept in our shop for three months, after which time they are destroyed.

Note: In order to achieve the best results possible, you should contact a skilled countertop installer.

Templates may be sent to us by mail, UPS, or Federal Express.

Terms and Conditions

Ordering:

• To order your custom top, just return a signed copy of the quote we send you. 
• Due to the necessary commitment of time and materials once an order is placed, we require receipt of a 50% non-refundable deposit to begin work on your project.  The balance will be due at installation time (in the Austin, TX area) or prior to shipping elsewhere.
• We will provide provide photographs and email notices during the building process to keep you informed of our progress.

Method of Payment:

• We accept checks, cash, or money orders as payment.  We also accept Visa and Mastercard.

Delivery Time:

• Delivery time will be determined at time of actual order only.
• Delivery time is typically 4 to 6 weeks from the time the shop drawings are approved and any necessary templates are received.

Delivery:

• We personally pack and crate each top for shipping.
• We will contract with a third-party shipping company and include the delivery cost in the total cost of your top.